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Technical Representative I

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Job Description:

Technical Representative I

Job Purpose: Troubleshoot, diagnose, and repair customer equipment as necessary in a shop or field environment. Provide technical support to customers account managers and distributors. Goes on-site to provide technical presentations and instructions.
Essential Functions
1.Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps under the supervision of an experienced Tech. Rep.
2.Perform service and maintenance and repair problematic issues with machines in a shop or field environment, under the supervision of an experienced Tech. Rep.
3.Provide customer service and relations with focus on operation, maintenance and repair of equipment under the supervision of an experienced Tech. Rep.
4.Respond to technical service inquiries from customers in a timely fashion.
5.Improve customer information by writing and maintianing accurate information.
6.Responsible for assisting and performing equipment start-ups and provide training to crews and fleet services.
7.Assist with testing machines for issues that could arise.
8.Assist with final inspection of equipment once production is complete.
9.Maintains safe and clean working environment by complying with procedures, rules and regulations. Secures tools, materials and equipment at end of day.
10.Contributes to team effort by actively participating in team meetings.

Additional Responsibilities
1.Gain proficiency in basic operation of ERP system to include the following; parts lookup, equipment warranty, incident creations, and SRO transactions.
Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Way We Do Things: We believe that a team of people who are humble, hungry and smart will deliver superior performance over the sum total of talented individuals; therefore, we are committed to achieving our mission through teamwork while honoring our core values.
1.Humble Puts the needs of the organization before themselves. Acknowledge each individuals strengths and responsibilities. Is committed to the organizations success.
2.Hungry - Active participation and engagement in department and companywide initiatives. Demonstrates an eagerness for achieving results, learning, setting a positive example, and adding to the success of the team.
3.Smart - Understands the impact of their words and actions on other people. Demonstrates good judgement and intuition of group dynamics.

1.High school diploma or equivalent, plus a minimum of one-year automotive mechanical, welding, electrical or other related experience generally required.
2.Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers, and management.
3.Overnight domestic and international travel, including weekends required at least sixty-five (65) percent of the time.
4.Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with customers, coworkers, and management.
5.Ability to read and interpret documents such as invoices, procedure manuals, blueprints, and job instructions.
6.Ability to write technical reports and documents.
7.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.
8.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
9.Ability to manage time effectively and prioritize tasks to meet deadlines.
10.Strong attention to detail and organizational skills.
11.Ability to use common mechanic tools such as electric and air tools as well as ability to operate a forklift.
12.Knowledge of electrical and mechanical capabilities.
13.Ability to operate computer and computer software, to include Microsoft Office products and ERP system.
14.Ability to maintain confidentiality.

Physical Demands and Work Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
2.The work environment is usually an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires constant travel, which will involve exposure to extreme weather elements.

Please send a resume to or apply in person at Bergkamp Inc., 3040 Emulsion Dr., Salina, KS
Use the CLICK HERE TO APPLY link at the bottom of this page!


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Bergkamp, Inc.
3040 Emulsion Drive
Salina KS 67401

Contact Information:

3040 Emulsion Drive
Salina, Kansas 67401
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