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Patient Care Manager

  • Job Category: Administrative/Clerical
  • Education: N/A
  • FT/PT: Full-Time
  • Company: Miracle Ear

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Job Description:

The Patient Care Managers primary responsibility is to manage the patient schedule for hearing healthcare appointments. The PCM is also responsible for basic administrative tasks such as answering the phones, making outbound calls, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

The PCM is a liaison between our hearing specialists and our customers, and they are responsible for assisting the customers and making their visit to our office seamless and enjoyable. Successful candidates must be friendly, outgoing, and happy, with a strong desire to help others.

Job Duties
Effectively managing the patient schedule and maximizing opportunities such as filling gaps in the schedule and getting new patients scheduled in a timely manner.
Welcome and greet all patients and visitors in a warm and courteous manner in person or on the telephone.
Answer the telephone while maintaining a polite, consistent professional manner using proper telephone etiquette and following company prescribed scripts.
Responsible for keeping the store clean and organized at all times.
Register new patients and update existing patient data by collecting detailed patient information including personal, financial, and insurance information.
Facilitate patient flow by notifying the consultant of arrivals, communicating delays, and filling open gaps in the schedule.
Verify insurance, process credit applications, and enter payments. Also responsible for taking cash and checks to the bank.
Maintain business office supply and equipment inventory levels; anticipate needed supplies and placing orders, verify receipt of supplies, and schedule equipment service and repairs.
Protect patient health information and adhere to all Hipaa policies.
Must be proficient with computers, especially excel and word.
Perform basic clean and checks on all brands and styles of hearing aids.

Compensation and Benefits:
Full Time Position
$12-$16 per hour
Paid Holidays
Paid Vacation
Year end bonus
No holidays or weekends

To apply, please email resume to:


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Contact Information:

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